Privacy Policy

Effective Date: March 17, 2026

AlaCart ("we," "our," or "us") operates the AlaCart mobile application and website (alacart.delivery). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and campus affiliation when you create an account.
• Order Information: Delivery addresses, order history, food preferences, and payment details.
• Location Data: With your permission, we collect your device's location to facilitate delivery and show nearby restaurants.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with our app, including pages viewed, features used, and time spent.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your food orders
• Create and manage your account
• Process payments securely
• Send order updates and delivery notifications
• Provide customer support
• Improve our app and services
• Send promotional offers and deals (with your consent)
• Ensure safety and prevent fraud

3. Sharing Your Information

We may share your information with:

• Restaurants: Your order details to prepare your food.
• Delivery Drivers: Your name, delivery address, and order information to complete delivery.
• Payment Processors: Payment information to process transactions securely via Stripe.
• Service Providers: Third-party services that help us operate (hosting, analytics, customer support).

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest. Payment information is processed securely through Stripe and is never stored on our servers.

5. Your Rights and Choices

You may:

• Access, update, or delete your account information at any time
• Opt out of promotional communications
• Disable location services through your device settings
• Request a copy of your data or ask us to delete it by contacting us

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Order history is retained for record-keeping and may be deleted upon request.

7. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: kevin@alacart.delivery